Privacy Policy of the Smart Alarm Platform Business

Basic Information

Data Controller: Prosegur Alarmes Dissuasão Portugal, Unipessoal, Lda. (hereinafter, “PROSEGUR”).

Address: Berna Avenue n.º 54-B, R/c, 1050-043 Lisbon (Portugal).

E-mail: DPO.pt@prosegur.com
Main purpose of the processing: the purpose will be to manage the provision of the service provided by the SMART Platform, which consists of the remote control of the security system that allows you to receive images and to turn the security system on and off from anywhere.

Legitimisation: data will be processed on the basis of the establishment or conclusion of the contract between the parties and the principle of legitimate interest.

Recipients of the data:

  • Third parties to whom PROSEGUR is obliged to transmit information, such as public authorities.
  • Companies of the business group to which Prosegur Alarmes Dissuasão Portugal, Unipessoal, Lda. (hereinafter, the "PROSEGUR Group") belongs, including those not located in the European Union, for the purpose of responding to the request of the customer and/or user.

Data protection rights: the customer and/or user may revoke at any time the consent granted for PROSEGUR's personal data processing activities, as well as exercise, if they so wish, the right to access, rectify, delete, oppose and limit data processing, the right to data portability and the right not to be subject to automated decisions. For this purpose, you may send a request to Prosegur Alarmes Dissuasão Portugal, Unipessoal, Lda., Avenida de Berna n.º 54-B, R/c, 1050-043 Lisbon (Portugal), or to the e-mail address DPO.pt@prosegur.com, with a copy of your citizen card or identity proof.

 

Additional information on data protection 1.    Information about PROSEGUR

1.1. Data Controller

This document regulates the Privacy Policy of PROSEGUR's SMART customer platform accessible through mobile and web applications (hereinafter, the "Platform").

Prosegur Alarmes Deterrence Portugal offers a wide range of security services. It is a division of PROSEGUR that is aimed at residential and business customers. The data requested from the interested parties shall be necessary for managing the control and access service provided by the Platform. For the client's and/or user's information, the company's identification data is presented below:

Business name: Prosegur Alarmes Dissuasão Portugal, Unipessoal, Lda. (hereinafter, “PROSEGUR”).

NIPC: 513523944

Address: Berna Avenue n.º 54-B, R/c, 1050-043 Lisbon (Portugal).

Contact Data Protection Officer: DPO.pt@prosegur.com

1.2 Scope

This privacy policy regulates the processing of data carried out by PROSEGUR in relation to clients and/or users interested in the Platform, who access or transmit information through the same. Therefore, this privacy policy reflects the information relating to processing with respect to the different categories of interested parties indicated.
 

 2. Purpose and legitimisation

The customer and/or user is hereby informed that all data PROSEGUR requests or may request is necessary for the purposes described in this privacy policy and failure to provide said data would mean that it would be impossible to contact the customer and/or user or to process the PROSEGUR request. Similarly, PROSEGUR reserves the right not to respond or process requests that do not include the requested data.

The customer and/or user guarantees the privacy of the personal data provided to PROSEGUR.

Likewise, the PROSEGUR customer and user of the Platform who, in order to have access to the services provided by the Platform, provides the identification data of contact persons belonging to his/her circle of trust guarantees (i) that he/she has previously informed the data subjects of the points indicated in article 13 of the RGPD and (ii) that he/she has obtained the consent of the data subject in an unequivocal manner, as stipulated in article 7 and recitals 32, 42 and 43 of the RGPD.

PROSEGUR may periodically request the revision and updating of the personal data provided by the customer and/or user.

The processing of said data shall be carried out for the sole purpose of managing the service provided by the Platform, which consists of the remote control of the security system for mobile devices and which allows images to be received and the security system to be turned on and off from anywhere, based on the establishment or conclusion of the contract between the customer and/or user and PROSEGUR and the principle of legitimate interest. Thus, only the data strictly necessary to fulfill the above purpose will be processed.

On the website www.prosegur.pt the client and/or user may find information that may be useful to learn about the services offered by PROSEGUR. In this sense, PROSEGUR will request and process only those data from the client and/or user that are necessary for the provision of the contracted service.

The different purposes for which the personal data of the client and/or user is processed and the bases that legitimize said processing are described below:

         i.            Legitimation due to the execution of the service contract between you and PROSEGUR or application of pre-contractual measures:

  • The contractual relationship between the customer and/or user and PROSEGUR allows the management of the registration as a user of the Platform, the assignment of authorizations to contact users and the response to the service request.
  • Management of the contractual relationship between the client and/or user and PROSEGUR Group, which includes installation assistance and technical service, as well as billing, collection and cancellation of said services.

     ii.            Legitimisation by legitimate interests of PROSEGUR:

  • Use of the client's and/or user's personal data to evaluate the degree of use by the interested party in the use of the Platform.
  • Performance of business process automation projects to improve the products and services offered by PROSEGUR. In this case, the legitimate interest consists in improving the efficiency and productivity of PROSEGUR's activity.
  • Similarly, the mere browsing or use of the Platform may involve the processing of the IP address or other identifier of the client's and/or user's device, as well as the data related to browsing, for the purpose of managing and optimizing the Application, which falls within PROSEGUR's legitimate interest in preserving and ensuring the security and integrity of said Application.

3.      Data Source

The personal data provided by the customer and/or user to PROSEGUR may be communicated to the following categories of recipients:

  • Third parties to whom PROSEGUR is obliged to transmit information, such as public authorities, for the purpose of complying with the requirements of said authorities and the regulations applicable in each case.
  • Companies that make up Grupo PROSEGUR, for the purpose of properly managing the contractual relationship with the client and/or user as a result of the centralization of administrative and computer processes within Grupo PROSEGUR.

Please be advised that Grupo PROSEGUR may be composed of companies not located in the European Union. In such cases, the entity requires that such companies comply with the measures created to protect personal data established in a binding contract, except in cases in which the European Commission has determined that the country in which the customer and/or user is located provides an adequate level of protection of personal data. The customer and/or user may obtain a copy of the measures required by PROSEGUR by contacting the Data Protection Officer.

4.      Data storage

The client's and/or user's data storage period shall be determined according to the duration of the relationship they have with PROSEGUR and the legally established periods. In this regard, the criteria used by PROSEGUR to set the retention periods for the customer and/or user data have been determined in accordance with the requirements established in the applicable legislation, regulations and regulatory guidelines, as well as in accordance with PROSEGUR's operational requirements related to the proper management of the relationship with the users of the application.

In particular, the data shall not be kept for a period exceeding 10 years from the termination of any contractual relationship between the Customer and Prosegur, the previous period having been established in accordance with the legislation in force in commercial matters.

Notwithstanding the above, in the event that legal proceedings are underway, the data may be kept for the additional time deemed necessary and until a definitive judicial resolution is obtained.

 5.    Recipients 

PROSEGUR's client data may be accessed by service providers with whom PROSEGUR has contracted the services of (i) professional consultancy, (ii) administrative management, (iii) installation and maintenance of systems, (iv) incident management, (v) hosting, (vi) logistics, (vii) marketing, (viii) digital services and (ix) commercialisation.

The service providers may be in countries with a level of data protection not comparable to the European level, although PROSEGUR will have the appropriate guarantees to carry out such international data transfers.

6.  Yout Protect Data Rights

The customer and/or user may contact PROSEGUR whenever they consider it necessary and exercise their rights of access, rectification, elimination, limitation and opposition, as well as the right to data portability and the right not to be subject to automated decisions, by sending a request to Prosegur Alarmes Dissuasão Portugal, Unipessoal, Lda., Berna Avenue n.º 54-B, R/c, 1050-043 Lisbon (Portugal), or to the e-mail address DPO.pt@prosegur.com, with a copy of their citizen card or proof of identity.

Furthermore, we inform you that the client and/or user may revoke the consents granted whenever he/she wishes, by contacting PROSEGUR at the above postal address or e-mail address.

Finally, if the customer and/or user wishes to receive more information about their rights in matters of data protection or needs to file a complaint, they may contact the National Commission for Data Protection, located at Dom Carlos I Avenue, 134 - 1.º, 1200-651 Lisbon, to safeguard their rights.

 7.      Data Security

PROSEGUR relies on appropriate policies and technical and organizational measures to safeguard and protect customer and/or user personal data against illegal or unauthorized access, accidental loss or destruction, damage, illegal or unauthorized use and disclosure.

In addition, we will take all reasonable precautions to ensure that staff and employees who have access to your personal data are adequately trained.

Nevertheless, we inform the user that no data transmission over the Internet is completely secure and, as such, any data transmission is carried out at the user's own risk. Although PROSEGUR always makes its best efforts to protect the personal data of the customer and/or user, PROSEGUR cannot guarantee the security of personal data transmitted through the Application.

© 2022 Prosegur Alarmes Dissuasão Portugal, Lda. All rights reserved.

 

*In the event of any discrepancies between the Spanish and the English version, the Spanish version shall prevail.