Basic Information

Data Controller: Prosegur Soluciones Integrales de Seguridad España, SL

Main purpose of the processing: establish, maintain and manage the commercial and contractual relationship, as well as offer you information that may be of interest to you.

Legitimisation: The data will be processed mainly based on the contractual or pre-contractual relationship of services between you and PROSEGUR, the consent granted, or, where appropriate, the legitimate interest

Recipients of the data:

  • Third parties to which PROSEGUR is obliged to transmit information, such as public authorities, security forces and bodies, judges and courts, in order to comply with the requirements of said authorities and the applicable regulations, if applicable.
  • Companies within the business group to which PROSEGUR belongs (hereinafter, the “PROSEGUR Group”) as a consequence of the centralization of administrative and IT processes existing within the PROSEGUR Group.

Data protection rights: You can revoke at any time the consent granted for the personal data processing activities by PROSEGUR, as well as exercise, if you are interested in it, your rights of access, rectification, deletion, opposition, limitation to data processing, portability of data, as well as not to be subject to automated decisions. You can do so by means of a request addressed to Prosegur Soluciones Integrales de Seguridad España, SL, as indicated in the “Your Data Protection Rights” section of our Privacy Policy.

Additional Information 1. Data Controller

1.1 Data Controller Information

This document regulates the privacy policy of the PROSEGUR website (hereinafter the "Website").

Prosegur Seguridad, the surveillance and technology business unit, is aimed at the business sector, offering specialized services by activity sector. 
For your information, the identification data of the company is collected below:

Company name: Prosegur Soluciones Integrales de Seguridad España, SL 
NIF: B87222014
Address: Calle Pajaritos, 24. 28007 Madrid (Spain)
Contact Delegate for Data Protection: 

1.2 Scope

This Privacy Policy regulates the data processing carried out by PROSEGUR in relation to users who access or contact PROSEGUR through the PROSEGUR Website. The foregoing would include the processing of personal data of clients and / or potential clients who access or transmit information through the Website.

Therefore, this Privacy Policy reflects the information related to the processing with respect to the different categories of interested parties indicated.

2. Purposes and Legitimisation

You are informed that all the data that PROSEGUR requests or may request from you are necessary for the purposes described in this Privacy Policy and failure to provide them would make it impossible to contact you or manage the request you make to PROSEGUR . Likewise, PROSEGUR reserves the right not to respond or process requests that do not include the data requested.
You guarantee the veracity of the personal data provided to PROSEGUR, being able to periodically request your data.

On the Website you can find information that may be useful in order to find out about the services offered by PROSEGUR. In this sense, PROSEGUR will only request and, therefore, process the data necessary to provide the contracted service or to be able to initiate and maintain a commercial and / or contractual relationship with you.

The different purposes for which your personal data are processed and the bases that legitimize the processing are described below:

i. Legitimation for the execution of the service contract between you and PROSEGUR or application of pre-contractual measures:

a. Manage the commercial relationship with potential clients, making commercial visits and responding to requests for information on products and services offered by PROSEGUR.

b. Formalize the contractual relationship, which will include the process of contracting and signing the contracts.

c. Manage the contractual relationship with the clients of the PROSEGUR Group and ensure the provision of the contracted services, which includes both installation assistance and technical service, as well as billing, collection and cancellation of the same.

ii. Legitimation by express consent:

a. Sending commercial communications related to different products and services of the security sector and auxiliary services by any means, including electronics.

b. Transfer of data to companies of the PROSEGUR Group and to third entities in the security and auxiliary services sector, in order to send you commercial communications.

iii. Legitimation for legitimate interests of PROSEGUR:

a. Carry out commercial and advertising communications related to products and services similar to those contracted by clients of the different companies of the PROSEGUR Group. In this case, the legitimate interest of PROSEGUR is based on keeping you informed and updated on products or services that may be of interest.

b. Consult Public financial solvency files to verify if you are up to date with payments, if you have unpaid payments and, if you had them in the past, how long it took to pay them, which will simplify and facilitate the risk analysis procedure of potential clients. In this case, PROSEGUR's legitimate interest would be to preserve the security of its operations and prevent fraud.

c. Carry out business process automation projects to improve the products and services offered by PROSEGUR. The legitimate interest, in this case, would be to improve the efficiency and productivity of PROSEGUR's activity.

3. Recipients

The personal data that you provide to PROSEGUR may be communicated to the following categories of recipients:

  • Third parties to which PROSEGUR is obliged to transmit information, such as public authorities, in order to comply with the requirements of said authorities and the applicable regulations, if applicable.
  • Companies that are part of the PROSEGUR Group, in order to be able to properly manage their contractual relationship as a consequence of the centralization of administrative and IT processes existing within the PROSEGUR Group.

Likewise, we inform you that the PROSEGUR Group may have Entities outside the European Economic Area, to which, as a result of the provision of services or the administrative process management, the transfer of personal data may be required. In these cases, PROSEGUR has elaborated and implemented the Binding Corporate Rules (BCRs) of the PROSEGUR Group throughout the organisation, which provides a high level of security and legal certainty in the international transfer of data between the different entities of the group.

You can access the public version of the BCRs of the Prosegur Group through the following link: Privacy Policy: Binding Corporate Rules |

4. Data Retention

The criteria that PROSEGUR uses to set the terms of conservation of your data have been determined in accordance with the requirements established in the applicable legislation, regulations and normative guidelines, as well as the operational requirements of PROSEGUR related to the correct management of the relationship with its clients and / or potential clients.

Your data will not be kept for a period exceeding six years from the end of any possible contractual relationship between you and PROSEGUR, the previous deadline for blocking the data having been set in accordance with commercial regulations. Notwithstanding the foregoing, in the event that there is an ongoing procedural procedure in relation to you, your data may be kept for the additional time necessary until a final judicial resolution is obtained. Once this period is over, your data will be deleted.

5. Your Data Protection Rights

You may contact PROSEGUR when you deem it necessary, being able to exercise your rights of access, rectification, deletion, limitation, opposition, as well as the right to the portability of your data and not be subject to automated decisions, by means of a request addressed to Prosegur Soluciones Integrales de Seguridad España, SL at Calle Pajaritos, 24. 28007 Madrid (Spain), or to the following email address: Attaching a copy of your ID or documentation proving your identity.

Likewise, you are informed that you may revoke the consents granted whenever you wish, by contacting PROSEGUR, at the address or email indicated above.

Finally, in the event that you want more information about your rights in terms of data protection or need to file a claim, you can contact the Spanish Data Protection Agency, with address at Calle Jorge Juan, 6. 28001 Madrid ( Spain), in order to safeguard your rights.

6. Data Security

PROSEGUR has appropriate policies and technical and organizational measures to safeguard and protect your personal data against illegal or unauthorized access, accidental loss or destruction, damage, use and illegal or unauthorized disclosure. 

In any case, the user is informed that any data transmission over the Internet is not completely secure and, as such, is carried out at their own risk.

© 2023 Prosegur Soluciones Integrales de Seguridad España, SL All rights reserved.


*In the event of any discrepancies between the Spanish and the English version, the Spanish version shall prevail.