PROSEGUR SECURITY Privacy Policy

Basic Information

Data Controller: Prosegur Chile S.A.; Prosegur Regiones Limitada (hereinafter jointly referred to as "PROSEGUR").

Main purpose of the processing: to establish, maintain and manage the commercial and contractual relationship.

Legitimisation basis: The data collected will be processed on the basis of law 19.628 on the protection of privacy, hereinafter "the law" and the authorization granted by you to Prosegur for its specific processing, based on the provisions of article 4 of the respective law.

Recipients of data:

  • Public Entities to which PROSEGUR is obliged to transmit the information collected, such as the Financial Analysis Unit, the Public Ministry or Courts of Justice, in order to comply with the requirements and requests of such public institutions, always respecting the rights of the owners contained in the law.
  • Companies within the business group to which PROSEGUR belongs (hereinafter, the "PROSEGUR Group") as a consequence of the centralization of administrative and IT processes within the PROSEGUR Group.

Data protection rights: It is hereby stated that you may revoke at any time the consent given for the processing of personal data by PROSEGUR, as stated in Article 4 of the law and not to be subject to automated decisions, as indicated in the section "Your Data Protection Rights" of our Privacy Policy indicated later in this act.

Additional Information 1. Data Controller

1.1 Information of the Data Controller

This document regulates the privacy policy of the PROSEGUR website (hereinafter the "Website").

Prosegur Security, the surveillance and technology business unit, is aimed at the business sector, offering specialized services by sector of activity. 
For your information, the following is the identification data of the companies:

Company name: Prosegur Chile S.A.
RUT: 96.514.060-3
Address: Los Gobelinos 2567, Renca.

Company name: Prosegur Regions Limited
RUT: 78.570.410-K
Address: Los Gobelinos 2567, Renca.

1.2 Scope

This Privacy Policy regulates the processing of data carried out by PROSEGUR in relation to users who access or contact PROSEGUR through the Website. The foregoing would cover the processing of personal data of customers and/or potential customers who access or transmit information through the Website. Therefore, this Privacy Policy reflects the information regarding the processing with respect to the different categories of interested parties indicated.

2. Purposes and Legitimisation

You hereby expressly authorize PROSEGUR to process your personal data for the purposes described herein, which will be processed in accordance with current legislation.

Likewise, you are hereby informed that all data that PROSEGUR requests or may request from you are necessary for the purposes described in this privacy policy and failure to provide them would make it impossible to contact you or manage any type of request you make to PROSEGUR for the aforementioned purpose. Likewise, PROSEGUR reserves the right not to answer or process requests that do not include the data requested.

You hereby guarantee the truthfulness and accuracy of the personal data provided to PROSEGUR. PROSEGUR may periodically request you to review and update your personal data that have not been previously submitted, in order to update them. 

On the Website you can find information that may be useful in order to find out about the services offered by PROSEGUR. In this sense, PROSEGUR will only request and, therefore, process the data necessary to provide the contracted service or to initiate and maintain a commercial and/or contractual relationship with you.
Below is a description of the different purposes for which your personal data are processed and the bases that legitimize the processing:

i. Legitimation for the execution of the service contract between you and PROSEGUR or application of pre-contractual measures:

a. To manage the commercial relationship with potential customers, making sales visits and responding to requests for information on products and services offered by PROSEGUR.

b. Formalize the contractual relationship with PROSEGUR, which will include an eventual contracting process and signing of contracts.

c. To manage the contractual relationship with PROSEGUR Group's customers and ensure the provision of the contracted services, including installation assistance and technical service, as well as billing, collection and cancellation of the same.

ii. Legitimation by express consent:

a. Sending commercial communications related to different products and services of the security and auxiliary services sector by any means, including electronic.

b. Transfer of data to PROSEGUR Group companies and third parties in the security sector and ancillary services, in order to send commercial communications.

iii. Legitimation by legitimate interests of PROSEGUR:

a. To carry out commercial and advertising communications related to products and services similar to those contracted by the clients of the different companies of the PROSEGUR Group. In this case, the legitimate interest of PROSEGUR is based on keeping the customer informed and updated on products or services that may be of interest.

b. Consult Commercial Bulletins to verify if the client has unpaid debts with other companies or institutions, which will simplify and facilitate the risk analysis procedure when contracting with a potential client. In this case, PROSEGUR's legitimate interest will be to preserve the security of its operations and prevent future unpaid debts or obligations.

c. To carry out projects for the automation of PROSEGUR's business processes, in order to improve the products and services offered. The legitimate interest in this case is to improve the efficiency and productivity of PROSEGUR's activity.

3. Recipients

The personal data you provide to PROSEGUR may be communicated to the following recipients:

  • Public Entities to which PROSEGUR is obliged to transmit the information collected, such as the Financial Analysis Unit, the Public Ministry or Courts of Justice in order to comply with the requirements of such public institutions, always respecting the rights of the owners contained in the law.
  • Companies within the business group to which PROSEGUR belongs (hereinafter, the "PROSEGUR Group") as a consequence of the centralization of administrative and IT processes within the PROSEGUR Group.

4. Data Retention

The criteria that PROSEGUR uses to set the terms for the conservation of its data have been determined in accordance with the term indicated in article 18 of the law and in the operational requirements of PROSEGUR related to the correct management of the data of its clients and/or potential clients.

Your data will not be kept for a period of more than5 years from the end of any possible contractual relationship between you and PROSEGUR, the previous data blocking period having been set in accordance with the applicable legal regulations. Notwithstanding the above, in the event that there is an ongoing judicial process or investigation against you, your data may be retained for the additional time necessary until a final and enforceable judicial decision is obtained. 

5. Your Data Protection Rights

You may contact PROSEGUR when you deem it necessary, being able to exercise your right to revoke your authorization as stated in article 4 of the law, by means of a request addressed to Los Gobelinos 2567, Comuna de Renca.

6. Data Security

PROSEGUR has appropriate policies and technical and organizational measures in place to safeguard and protect your personal data against illegal or unauthorized access, accidental loss or destruction, damage, illegal or unauthorized use and disclosure. Notwithstanding the foregoing, it is expressly stated that PROSEGUR cannot guarantee the security of personal data transmitted through our Website.

© 2025 Prosegur Chile S.A.; Prosegur Regiones Limitada. All rights reserved. 

 

*In the event of any discrepancies between the Spanish and the English version, the Spanish version shall prevail.