From BPO to BPaaS: the transformation of AVOS Tech in Prosegur’s 50th Anniversary
Technology outsourcing, BPO and BPaaS: the evolution of AVOS Tech at Prosegur and its impact on the optimization of business processes.
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When Prosegur was founded in 1976, it did so with an ambition that went beyond providing a service or a physical security solution: transforming the way companies protect themselves and manage their operations. Half a century later, that mindset of continuous improvement and operational excellence has evolved toward a new territory: technology outsourcing. In the context of Prosegur’s 50th anniversary, AVOS Tech embodies that transformation, becoming one of the pillars that reflect how the group has broadened its value proposition toward the end-to-end optimization of business processes.
Talking about AVOS Tech today means talking about how outsourcing stopped being operational support and became a strategic lever for digital transformation.
1976: the origin of a service-oriented culture
Prosegur was born in a context of economic and social change, with a value proposition initially focused on cash logistics and physical protection.
From the very beginning, the company built its growth on three pillars that are still in force half a century later:
- Customer focus
- Professionalization of the service
- Constant innovation
That DNA, based on efficiency, process standardization, and continuous improvement, would be the foundation years later for a new challenge: helping other companies optimize and transform their own critical processes.
From physical security to advanced business process management
As Prosegur expanded its international presence and diversified its business lines, the operational complexity grew. New markets, more demanding customers, stricter regulations, and critical scale were increasingly pushing toward a clear need: more efficient, scalable, and measurable processes.
What began as an internal need for optimization gradually became an opportunity in the market. If Prosegur had been able to apply its professionalism and rigor to large-scale cash management, it could also apply that same logic to the business processes of third parties.
That is how the foundations were laid for what would later become AVOS Tech.
The birth of BPO within the group
In its early stages, technology outsourcing within the group focused on back-office services, contact center, and specialized operational support, especially in highly regulated sectors such as banking and insurance.
The model responded to a clear market need: reducing costs, improving efficiency, and ensuring regulatory compliance.
This traditional Business Process Outsourcing (BPO) approach was based mainly on:
- Outsourcing repetitive tasks
- Optimization of human resources
- Standardization of operations
- Operational control and efficiency indicators
However, the technological environment began to change rapidly. Automation, cloud computing, and advanced analytics transformed companies’ expectations.
AVOS Tech: when outsourcing becomes a technology partner
The natural evolution of the model led to the consolidation of in-house technological capabilities. Automation, software development, sector-specific solutions, and proprietary tools began to form part of the portfolio.
In 2024, the unification of the technology outsourcing subsidiaries under the AVOS Tech brand marked a turning point. It was no longer just an operational outsourcing organization, but the consolidation of a value proposition focused on: being a business technology service for the transformation of critical processes.
AVOS Tech moved from being a provider of operational services to becoming a strategic partner capable of:
- Designing end-to-end digital processes
- Integrating proprietary technological solutions
- Incorporating automation and artificial intelligence into complex operations
- Ensuring regulatory compliance in demanding sectors
- Scaling operations across multiple geographies
Outsourcing stopped being merely transactional and became a structural part of the business.
The future of business outsourcing
The business environment projected for the coming years is shaped by:
- Advanced automation
- Artificial intelligence applied to processes
- Greater regulatory and traceability requirements
- The need for operational resilience
- End-to-end integration
In this scenario, the BPaaS model gains relevance. Companies seek partners capable of taking on critical processes with technological guarantees, integrated security, and strategic vision.
AVOS Tech represents that evolution within the group: a demonstration of how Prosegur has been able to anticipate change and expand its value proposition far beyond traditional security.
The story of AVOS Tech within the 50th anniversary is not that of a new business unit, but that of the confirmation that constant innovation is part of the group’s DNA.
Pro in managing. Pro in protecting. Pro in evolving.
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