Basic Information

Data controller: Focal Investigation & Security Agency Pte Ltd (hereinafter, “PROSEGUR”).

Main purpose of data processing:: establish, maintain and manage the commercial and contractual relationship.

Legitimisation: the data will mainly be processed on the basis of the contractual or pre-contractual service relationship between you and PROSEGUR, the consent granted, or where applicable, the legitimate interest.

Recipients of the data:

  • Third parties to whom PROSEGUR is obliged to send information, including public authorities, security forces, judges and courts, in order to comply with the requirements of these authorities and the applicable regulations, where appropriate.
  • Companies within the business group to which PROSEGUR belongs (hereinafter, the "PROSEGUR Group") as a result of the centralisation of existing administrative and IT processes within the PROSEGUR Group.

Data protection rights: you may withdraw the consent granted at any time for the personal data processing activities performed by PROSEGUR and exercise, at your discretion, your rights of access, amendment, erasure, limitation or opposition to data processing, data portability, and not being subject to automated decisions, as indicated in the section on “Your Data Protection Rights” in our Privacy Policy.


Additional Information 1. Data Controller

1.1 Information about the Data Controller

The present document governs the privacy policy of the PROSEGUR website (hereinafter also referred to as the "Website").

Prosegur Security, the manned guarding and technology business unit, is aimed at the business sector, offering specialised services by sectors of activity.

For your information, the identity details of the company are provided below:

Business name: Focal Investigation & Security Agency Pte Ltd (hereinafter, “PROSEGUR”).
Tax ID No.: 199603087M
Address: 5001 Beach Rd, Singapore 199588

1.2 Scope

This Privacy Policy governs the data processing activities undertaken by PROSEGUR in relation to users who access or make contact with PROSEGUR via the website. The foregoing includes processing the personal data of customers and/or potential customers accessing or transferring information via the website.

Therefore, this Privacy Policy contains information on the processing of data corresponding to the different categories of the data subjects mentioned.

2. Purposes and Legitimisation 

You are hereby informed that all the data that PROSEGUR requests or may request from you are required for the purposes described in this Privacy Policy and failing to provide them would make it impossible to contact you or handle the request made with PROSEGUR. Furthermore, PROSEGUR reserves the right to refrain from responding or handling requests that do not include the data requested.

You hereby guarantee the truthfulness of the personal data you provide. PROSEGUR may periodically ask you for your information.

Please refer to the website for more useful information about the services furnished by PROSEGUR. In this regard, PROSEGUR will only ask you for and, therefore, only process the data necessary to render the contracted service and to be able to commence and maintain a commercial and/or contractual relationship with you.

The following is a description of the purposes and legal grounds for which we process personal data:

i. Performance of the service agreement between you and PROSEGUR or application of pre-contractual measures:

a. Management of the commercial relationship with potential clients, conducting commercial visits and attending to requests for information on the products and services provided by PROSEGUR.

b. Formalisation of the contractual relationship, which will entail entering into and signing contracts.

c. Management of the contractual relationship with PROSEGUR Group clients and ensuring the execution of the services under contract, including support for installations, technical service, billing, collections and any cancellation thereof.

ii. Express consent:

a. Sending commercial communications related to different products and services of the security sector and ancillary services by any means, including electronic.

b. Transfer of data to PROSEGUR Group companies and to third party entities from the security and ancillary services sector with the purpose of sending you commercial communications.

iii. Legitimacy on the grounds of the legitimate interests of PROSEGUR:

a. Sending commercial and advertising communications related to similar products and services to those contracted by the customers of the different companies that make up the PROSEGUR Group. In this case, the legitimate interest of PROSEGUR is based on keeping you informed of and introducing you to products or services that may be of interest to you.

b. Requesting public economic solvency files to verify that you are up to date with your payments, whether you are in arrears, and if you had been in the past, how long it took you to pay off your debts, which will simplify and streamline the risk analysis of potential customers. In such a case, the legitimate interest of PROSEGUR is to safeguard its own operations and prevent fraud.

c. Creating business process automation projects to enhance the products and services provided by PROSEGUR. The legitimate interest in this case would be to improve the efficiency and productivity of PROSEGUR activities.

3. Recipients

The personal data that you provide to PROSEGUR may be sent to the following recipient categories:

  • Third parties to whom PROSEGUR is obliged to send information, including public authorities, security forces, judges and courts, in order to comply with the requirements of these authorities and the applicable regulations, where appropriate.
  • Companies within the business group to which PROSEGUR belongs (hereinafter, the "PROSEGUR Group") as a result of the centralisation of existing administrative and IT processes within the PROSEGUR Group.

Likewise, we inform you that the PROSEGUR Group may have Entities outside the European Economic Area, to which, as a result of the provision of services or the administrative process management, the transfer of personal data may be required. In these cases, PROSEGUR has elaborated and implemented the Binding Corporate Rules (BCRs) of the PROSEGUR Group throughout the organisation, which provides a high level of security and legal certainty in the international transfer of data between the different entities of the group. 
You can access the public version of the BCRs of the Prosegur Group through the following link: Privacy Policy: Privacy Policy: Binding Corporate Rules |

4. Data Storage 

The criteria that PROSEGUR uses to define the periods for storing your data have been established in line with the requirements established in the applicable legislation, regulations and guidelines, in addition to PROSEGUR's operating requirements relating to the correct management of its relationship with present and/or potential customers.

Your data will be kept for the period established by the applicable local regulations. Notwithstanding the foregoing, in the event that legal proceedings are taken against you, your data may be stored in a blocked format for the additional amount of time required until the final legal ruling is issued. Once this period comes to an end, your data will be deleted.

5. Your Data Protection Rights

You may make contact with PROSEGUR whenever you believe and retain the right to exercise your rights of access, rectification, cancellation, limitation and opposition, in addition to the right of portability and to not be subject to automated decisions, by writing to Focal Investigation & Security Agency Pte Ltd at 5001 Beach Rd, Singapore 199588, or the following email address:

Furthermore, you are hereby informed that you may withdraw your consent whenever you so desire by contacting PROSEGUR at the address or email address mentioned above.

Finally, if you would like more information about your data protection rights or need to file a complaint, you may contact the appropriate Supervisory Authority.

6. Data Security 

PROSEGUR has appropriate policies and technical and organisational measures in place to safeguard and protect your personal data against illegal or unauthorised access, accidental loss or destruction, damage, use or illegal or unauthorised dissemination.

In any case, the user is hereby informed that any disclosure of data online is not completely secure and, therefore, he/she proceeds at his/her own risk. Although we will do our utmost to protect your personal data, PROSEGUR cannot guarantee the security of the personal data sent via our website.

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