Caring for those who care: Prosegur looks after its human capital
Access the full article
.webp)
The Spanish insurance sector can now talk about a before and after: AVOS Tech and A.M.A. Grupo have taken the lead in the market by becoming one of the first companies to issue an insurance policy from a SaaS environment. The product chosen? Pet insurance, rolled out in record time and with a strategy that puts the customer and efficiency at the center.
The insurance sector is undergoing a transformation that is not circumstantial, but structural. The challenge is twofold: maintaining customer confidence in a traditionally stable business while responding to the growing demand for immediacy, personalization, and digital experience. This first step in SaaS, led by A.M.A. and AVOS Tech, the developer of the market-leading multi-branch and multi-company insurance core SISnet 360, is proof that the future of insurance is already being built in our country, laying the foundations for a new model that will eventually prevail in the sector.
Issuing a policy can no longer be the result of a long technological development process. Transformed into a service (SaaS, Software as a Service), the insurance core is always up to date, with maximum security and adaptability, allowing companies to prioritize product design and customer service.
For AVOS Tech, developer of the leading SISnet 360 core platform, this launch with A.M.A. confirms its vision for the future.
'This project is very significant because it involves a collaboration with A.M.A. to be the first company to launch a SaaS policy with SISnet 360. It reflects a shared commitment to innovation and agility in the insurance sector.'
Gloria Macías-Lizaso
Managing Director of AVOS Tech
Ana Pastor, president of A.M.A. Grupo, explains that “at A.M.A., we strive to be the leading mutual insurance company for healthcare professionals. In this journey, we understand that innovation is not an option, but a responsibility to our policyholders. Committing to a SaaS model means taking a decisive step toward a more agile, accessible, and efficient future to respond to the needs of our mutual insurance policyholders.”
The speed with which this pet insurance policy has been rolled out demonstrates the paradigm shift. Where months of configuration, testing, and integration were previously required, the timeframes have now been drastically reduced. According to Macías-Lizaso, “we have managed to halve the product configuration time compared to a traditional model, allowing insurers to respond to the market with the flexibility their customers demand.”
It is no coincidence that the first product launched in SaaS is pet insurance. A.M.A., a leading mutual insurance company for healthcare professionals, saw this area as an ideal opportunity to test the agility of the new model.
As José Carlos Gómez, CIO of A.M.A., points out, “we chose this product because it allowed us to validate the platform's potential in a niche with high demand and digital sensitivity. The pet insurance market is growing year after year; doing so from a SaaS environment gives us the speed we need to keep up with that evolution.”
The value, therefore, is both symbolic and practical. Symbolic because it shows that innovation is possible even in traditional products. And practical because it opens the door to applying this model to more complex policies.
Innovation in the insurance sector cannot be separated from security. The management of sensitive data requires compliance with increasingly strict regulatory frameworks in Europe. AVOS Tech's support turns security into a business enabler, creating a comprehensive technological architecture.
'Digital transformation is only sustainable if it is built on security. In a sector like ours, where we manage particularly sensitive data, ensuring maximum protection and regulatory compliance is as important as technological efficiency itself. It is this combination that makes this project unique.'
In addition to incorporating the technical controls necessary for compliance with regulations such as DORA and the GDPR, this synergy provides advanced continuous monitoring and incident response capabilities. The result is an infrastructure that inherently supports both rigorous compliance and operational agility, reinforced by the pay-per-use model, which converts fixed costs into variable costs and frees insurers from having to allocate resources to maintenance or technological upgrades.
“The balance is very positive. The product has fully met its objectives, both technically and operationally,” says A.M.A.'s CIO. The goal is to articulate a hybrid architecture where the legacy system is reinforced and expanded through the incorporation of APIs, automation, and AI.
The success story between these two companies is simply a reflection of an unstoppable global trend. Although historically the insurance sector has moved forward more cautiously than banking—largely due to the extreme sensitivity of the data it handles—international experience confirms that change is inevitable.
“When you look at other countries, 60-70% of insurers are adopting the SaaS model, so Spain will have to follow suit,” adds Macías-Lizaso. This consolidates a new standard: agility in launching products, operational efficiency thanks to pay-per-use, and security guaranteed by partners such as AVOS Tech. “We are convinced that the migration to SaaS is an irreversible and strategic evolution that will allow us to better accompany our policyholders, anticipate their needs, and remain at the forefront of the sector,” concludes the president of A.M.A. Grupo.
.webp)
.webp)