Access Control
Manage your accesses simply and intuitively.
Open and block accesses and manage permits from the Web or App.
SHIELD
Wireless
The shields are compatible with almost all doors, be they metallic or wooden. Be they the main entry of a house or business. The design of the shields, as they have an external handle, allows to integrate with the design of any door.
BATTERIES
The batteries in the shields last approximately 40.000 openings. This is 55 times a day during 2 years. When the batteries are low, the Web immediately notifies the users via an SMS, email or alert message in the App.
INSTANT NOTIFICATIONS
The Web allows customers to know who has accessed which door and at what time.
ANTI-PANIC FUNCTION
A shield can always be opened from the inside, thus guaranteeing a safe and easy exit for everyone.
CYLINDER
Small and safe
The electronic cylinder is compact and easy to install. The perfect solution for any type of door where an electronic shield is not feasible.
5 MINUTES ARE ENOUGH
The cylinders are so easy to install that the setting in motion of the cylinder and the IQ takes only 15 minutes.
OUTDOOR
The cylinders have an IP66 protection rating, that means they are dust resistant, rain resistant and resistant to temperatures between -20 °C and +65 °C
BATTERIES
The cylinder batteries last 40.000 openings. This is 55 times a day during 2 years. When the batteries are low, the Web immediately notifies the users via an SMS, email or alert message in the App.
TAG
Your new key
The Tag is the smallest member of the Prosegur’s Access Control family but at the same time the safest and most attractive of all. It contains the safest RFID chip in the market, the Tag’s ID cannot be duplicated.
ADD TAGS
To add Tags just select a door, as from that moment you have 2 minutes to present the tags to that door.
BLOCK TAGS
In case of loss of Tag or if Tag is not returned, it can be easily blocked through the Web. The blocking can be made in real time, and if the tag is recovered, it can easily be unblocked.
SECURITY
The Tags will only work in those doors you have so programmed. Furthermore, RFID technology, used in applications and military devices assures maximum security with an AES algorithm .
REPEATER
Extend your possibilities.
Extend your Range
The Repeater allows to extend the distance between the IQ and the electronic locks. Increasing the distance between them up to 10 meters. As more Repeaters are added a maximum distance of 40 meters between the IQ and the electronic lock can be obtained.
For extra security when adding a Repeater, once the activation code is entered, Prosegur Access Control sends an SMS with a unique code to make sure it is your account and that your identity has not been substituted.
The Repeater notifies, as the IQ does, through a LED with different colors, a series of notifications and warnings about the device status.
1,2, AND 3
Adds up to 3 Repeaters between the shield and the IQ.
EASY CONFIGURATION
As any other system component, the Repeater is set-up in 3 simple steps. Plug it and it works.
EXTENSIONS?
If you decide to extend your installations, and your Shield and IQ do not communicate due to the distance between them, use a Repeater.
IQ
Secure, fully wireless and in real time connectivity
The IQ is the core of the Prosegur’s Access Control system. It connects the shields and wireless cylinders to the cloud.
The IQ does not use Wi-Fi, it manages its own connectivity. There, where you have coverage to make a phone call, you can install an IQ. The maximum distance to the lock or electronic cylinder is 10 meters but, if the distance is bigger, Repeaters extend the distance.
If you have a door outside your premises, the IQ is the best way to avoid big investments. Just add an additional IQ to your account and manage that door as totally integrated to your account.
WEB
Cloud Management
The web offers all the advantages of the current solutions in the cloud. It is not necessary to install any software, it can be seen in any device, it has a safe record and an intuitive design, and it allows to manage doors, users, access permits and alerts from a remote location.
The Web’s control panel interface is simple and provides all the information in real time about your Prosegur’s Access Control system. It allows the easy and instant control from the remote of all the components and it shows the doors status, the last entries, events and alarms, apart from offering the possibility of opening and closing doors from the remote.
Instant control of all access rights. The Web allows your customers to individually determine who can access which door and in what moment. Should you want to modify a right of access, just get into the Web and do the necessary changes, which will be activated instantaneously. It is not necessary to update neither Tags nor Shields.
The Web offers a notification center that allows to personalize notifications. For example, users can choose to receive notifications about who goes where and when. They can also choose to receive notifications in case a door has been left open. Each type of notification can be sent to specific groups of people and via email, SMS and message in the App.
APP
Take Prosegur’s Access Control with you
The application available for IOS and Android smart phones allows to manage the system from wherever you are, easily, instantly and intuitively.
In case of loss of Tag or if Tag is not returned, it can be easily blocked through the Application. The blocking is made in real time, and if the tag is recovered, it can easily be unblocked.
You can set the doors in Office mode, what means that the specified doors will be kept unblocked during certain hours. If you leave the premises and you are not sure whether you have set the doors in Office mode, just select the function ‘Delete Office’ in the App to close all doors instantaneously.
You can set the doors in Office mode, this means that the specified doors will remain unblocked for certain periods of time. If you leave your premises and you are not sure whether you have set the doors in Office mode, just select the function ‘Delete Office’ in the App to close all doors instantaneously.
DOWNLOAD THE APP
Available for IOS and Android smart phones. Manage Prosegur’s Access Control wherever you are and whenever you want.
MOST COMMON PROBLEMS
If you can’t sign in your account , it may be due to one of the following reasons.
1. If you get this message: "Incorrect email or password. Try again." You have most probably entered a wrong email or password. If you have forgotten your password, you must ask for a new one in the account’s homepage.
2. Sometimes the problem is due to the fact that the “Caps Lock” key has been pressed in the keypad.
3. If you are a Super User you will receive a message of suspended account. In this case, the Owner must enter the system and unblock it in the "Account/User rights" tab. The order of the subscribed users can be reorganized by dragging and dropping their names.
4. If you attempt to log in more than 3 times with the wrong email/password, it will be blocked for 20 minutes. Try again after this interval.
5. Any user can log in and enter after his email has been confirmed. Confirmation is sent via a specific mail.
The IQ has different colors to indicate its behaviors.
Colors:
Green
Red
Purple
Blue
Yellow
White
Red/Green/Blue
Green
It blinks every 5 minutes = Everything OK.
Red
Steady = There is no mobile coverage.
It blinks for more than a minute = low mobile coverage.
Purple
Steady = The IQ has been suspended / You have not renewed your subscription.
Blinking: The node’s firmware is not working properly.
Blue
Steady = factory mode
Blinking = when you reboot
Yellow
Blinking: for 2 seconds. = The IQ fails to connect to the cloud.
Blinking every 1 second = The router’s firmware is not working properly
White
Steady = initialized mode (factory mode)
Red/Green/Blue
Blinking: While the IQ resets
You must reset the IQ only in case the technician so requires or the Owner has lost the mobile phone where the Code is active, even when the Owner has forgotten the PIN. Important: The rest of App users who have this Q active, must activate them in their Apps again.
With a clip or something similar press the reset button located on the back of the IQ for at least 5 seconds. Be sure the device is plugged in.
You can see the resetting begins when the IQ emits a Yellow light.
Your IQ must blink the sequence Red/Green/Blue.
After the flashes wait for 2 minutes for the IQ to reset the configuration.
When you access your account you will see on the Main page the following message:
Enter your email in the App again and you will see the IQ as deactivated.
Follow the instructions How to activate the Code?
As soon as you activate your IQ in the App go to Account/ System Configuration and press the Red bar:
Select YES
Enter the generated Code:
Follow the system instructions carefully:
Upon selecting Check Configuration present the Maintenance card, everything starts working as before.
The Office mode allows to keep the doors open for a determined period of time, without the need to use the Tag during it.
1. You can activate the Office mode in the tab "Doors". Press the Office button.
2. Upon entering the Code the door will change to office mode in just 8 seconds. In this interval the status will show as "Pending"
3. To remove office mode from doors there are two options. Change the mode of each door to standard in the “ Doors” tab or change all doors together in one action from the “ Main” tab
or change all doors together in one action from the “ Main” tab or from the application by pressing the “Delete Office” button.
4. Schedules cannot be set in office mode for security reasons. The Office mode requires a Code and as it is not stored in the cloud, this action cannot be verified so it cannot be planned in advance.
By means of the Messages tab you may set-up messages for door openings carried out by the users either with a Tag or by using the App
The messages are easily read. In order to register one, select the add messages button:
The text box is divided in 2 parts. On the division line the selected content is shown, under the line the elements that can be added.
First choose a name to identify the message (1),then choose who (2) will receive the message (there exists the possibility of choosing Inside Handle to receive notification if it was open from the inside). Then select the doors (3) that you want to monitor. The next step (4) is to select the instant in time when the event takes place and when you want to be reported. It can vary from one specific day and time to every day at any time.
Then (5) select how you want to receive the notification: Email, SMS or Push Message in the App.
To finish it is convenient to read the generated phrase and if it is correct press Save.
Below are detailed some of the reasons why the door is in not connected status.
1. Is your IQ plugged in? If the answer is no, plug it in.
2. Has the environment around the IQ changed? Adding walls or metallic objects can interfere the RF communication of the IQ. If so, change the IQ orientation or add a Repeater so as not to have communication problems.
The batteries may be:
Correct
Adequate
Change Batteries
Empty
In "Main" and in "Doors" you can check the batteries status. When the batteries are very low, an alert is generated whenever you have activated the receive alerts option.
In the Main Page
In Doors page
The batteries must be changed as soon as they reach the critical level. Below are the instructions on how to change the batteries.
1. AA Batteries
Step 1: Unfasten the handle located at the bottom by turning the Allen key clockwise.
Step 2: Remove old batteries and replace them by new AA LR03.
Step 3: Place the handle again by turning the Allen key anticlockwise.
2. CR2 Batteries
Step 1: Use the tool SP220764 to turn the lock clockwise until you hear a click.
Step 2: Remove the front of the lock and the existing battery and, then, replace it by a new CR2 battery.
Step 3: Place the front of the lock again and check that the LED light turns on.
Step 4: Use the tool SP220764 to turn the lock anticlockwise until you hear a click and the light turns on.
There are three users levels:
Owner
Super User
User
The Owner is the one who logs in to obtain an account. In the log, the owner’s data is stored and can be edited later on in "Account/Personal".
The Super User and User can see but not modify the Owner’s details.
Only the Owner receives the alerts. The Messages can be edited by the Super User.
Only the Owner can create Supers Users, assign App rights, change the Hardware subscription and configuration.
MESSAGE AND ALERTS
By means of the Messages tab you may set-up messages for door openings carried out by the users either with a Tag or by using the App
The messages are easily read. In order to register one, select the add messages button:
The text box is divided in 2 parts. On the division line the selected content is shown, under the line the elements that can be added.
First choose a name to identify the message (1),then choose who (2) will receive the message (there exists the possibility of choosing Inside Handle to receive notification if it was open from the inside). Then select the doors (3) that you want to monitor. The next step (4) is to select the instant in time when the event takes place and when you want to be reported. It can vary from one specific day and time to every day at any time.
Then (5) select how you want to receive the notification: Email, SMS or Push Message in the App.
To finish it is convenient to read the generated phrase and if it is correct press Save.
USER ROLES
There are three users levels:
Owner
Super User
User
The Owner is the one who logs in to obtain an account. In the log, the owner’s data is stored and can be edited later on in "Account/Personal".
The Super User and User can see but not modify the Owner’s details.
Only the Owner receives the alerts. The Messages can be edited by the Super User.
Only the Owner can create Supers Users, assign App rights, change the Hardware subscription and configuration.
IQ AND REPEATER LED
The IQ has different colors to indicate its behaviors.
Colors:
Green
Red
Purple
Blue
Yellow
White
Red/Green/Blue
Green
It blinks every 5 minutes = Everything OK.
Red
Steady = There is no mobile coverage.
It blinks for more than a minute = low mobile coverage.
Purple
Steady = The IQ has been suspended / You have not renewed your subscription.
Blinking: The node’s firmware is not working properly.
Blue
Steady = factory mode
Blinking = when you reboot
Yellow
Blinking: for 2 seconds. = The IQ fails to connect to the cloud.
Blinking every 1 second = The router’s firmware is not working properly
White
Steady = initialized mode (factory mode)
Red/Green/Blue
Blinking: While the IQ resets
WHAT IS THE PROSEGUR CODE
The Code is a key element in the Prosegur’s Access Control security system. For remote opening, set the doors in office mode and change hardware configuration, it needs confirmation through a Code.
The Code is an encrypted, 5 character code similar to the applications used by online banking.
The encryption is unique and only known and shared between your App and your IQ, so it is not stored in the cloud or elsewhere. Furthermore, as it is your App and your IQ, you are the only person who has total control over any modification in the system.
Below are the steps to generate a Code.
Make sure your IQs are activated (How to activate Code?). The Code is generated when you enter a unique, personal and un-transferable PIN in the App. The App encrypts the PIN in a Code and only the IQ has the right to recalculate it when entering the PIN. A Code is valid only during a period of time, thus increasing security in the codes generation technology.
1. Go to App and select the menu in the left upper corner.
2. Once inside, select the icon that represents an arrow coming out from a box. In the lower part a menu will unfold.
3. Select Generate Code.
4. Enter the PIN for the IQ.
5. It results in a 5 character code called Code
The Owner of Prosegur’s Access Control needs total control and access over any IQ and door, the Super User only over the doors the Owner has given him access.
1. Upon entering the App it notifies about the IQ that has not yet been activated
2. You will find this in the App menu under "IQs not activated".
3. Select the activate and the "OK" buttons, then a PIN will be sent to you via SMS
4. This PIN must be changed. Start by entering the PIN you received via SMS.
5. Upon entering it, you must enter a unique, personal and un-transferable PIN. It is convenient if you have several IQs to use the same PIN so you do not have to remember different PINs.
6. Enter your PIN again.
7. After modifying the PIN your App is ready to generate Codes.
When you want to change the PIN for a specific IQ, go to the App menu and select the icon next to the activated IQ. Select "Change PIN" and enter the PIN used up to the moment followed by the new one twice. The App will confirm the PIN change by activating it immediately.
1. First Step
2. Next Step
3. Next Step
4. Next Step
5. Next Step
6. The PIN has been changed
If the User is a Super User he can ask the Owner to reset his PIN. If the Owner does not remember his PIN, he must reset the IQ.
The Owner selects "Accounts/Security/Reset Pin" and selects the User and the IQ for which he wants to reset the PIN.
The Owner selects the IQ using the drop-down menu next to the Super User’s name and selects Reset Pin. The system asks the Owner for the Code for that specific IQ. After entering the Code, the PIN for said Super User’s IQ is reset.
When the Super User enters the App the IQ will appear as not activated. The system will send an SMS with a PIN at random that the Super User will be able to customize upon entering it. If the same PIN is used for multiple IQs, the same must be done for each of the IQs of said Super User. If the Owner has forgotten the PIN, the IQ in question must be reset by pressing the CLR button located in the back of the IQ. This action has 2 consequences:
-
All Users of the App for said IQ must reactivate the IQ in their Apps as if it was the first time.
-
The Owner must confirm the System Configuration by going to Account/System Configuration and following the specified instructions.
DOORS, REPEATERS, TAGS AND IQS
Below are some of the reasons why the door appears as disconnected.
1. Is your IQ plugged in? If the answer is no, plug it in.
2. Has the environment that surrounds the IQ changed? Adding walls or metallic objects may interfere with the IQ’s RF communication. If so, change the IQ orientation or add a Repeater so as to avoid communication problems.
1. Is your IQ plugged in? If the answer is no, plug it in.
2. Has the environment that surrounds the IQ changed? Adding walls or metallic objects may interfere with the IQ’s RF communication. If so, change the IQ orientation or add a Repeater so as to avoid communication problems.
The batteries may be:
Correct
Adequate
Change Batteries
Empty
In "Main" and in "Doors" you can check the batteries status. When the batteries are very low, an alert is generated whenever you have activated the receive alerts option.
In the Main Page
In Doors page
The batteries must be changed as soon as they reach the critical level. Below are the instructions on how to change the batteries.
1. AA Batteries
Step 1: Unfasten the handle located at the bottom by turning the Allen key clockwise.
Step 2: Remove old batteries and replace them by new AA LR03.
Step 3: Place the handle again by turning the Allen key anticlockwise.
2. CR2 Batteries
Step 1: Use the tool SP220764 to turn the lock clockwise until you hear a click.
Step 2: Remove the front of the lock and the existing battery and, then, replace it by a new CR2 battery.
Step 3: Place the front of the lock again and check that the LED light turns on.
Step 4: Use the tool SP220764 to turn the lock anticlockwise until you hear a click and the light turns on.
The Office mode allows to keep the doors open for a determined period of time, without the need to use the Tag during it.
1. You can activate the Office mode in the tab "Doors". Press the Office button.
2. Upon entering the Code the door will change to office mode in just 8 seconds. In this interval the status will show as "Pending"
3. To remove office mode from doors there are two options. Change the mode of each door to standard in the “ Doors” tab or change all doors together in one action from the “ Main” tab
or change all doors together in one action from the “ Main” tab or from the application by pressing the “Delete Office” button.
4. Schedules cannot be set in office mode for security reasons. The Office mode requires a Code and as it is not stored in the cloud, this action cannot be verified so it cannot be planned in advance.
You must reset the IQ only in case the technician so requires or the Owner has lost the mobile phone where the Code is active, even when the Owner has forgotten the PIN. Important: The rest of App users who have this Q active, must activate them in their Apps again.
With a clip or something similar press the reset button located on the back of the IQ for at least 5 seconds. Be sure the device is plugged in.
You can see the resetting begins when the IQ emits a Yellow light.
Your IQ must blink the sequence Red/Green/Blue.
After the flashes wait for 2 minutes for the IQ to reset the configuration.
When you access your account you will see on the Main page the following message:
Enter your email in the App again and you will see the IQ as deactivated.
Follow the instructions How to activate the Code?
As soon as you activate your IQ in the App go to Account/ System Configuration and press the Red bar:
Select YES
Enter the generated Code:
Follow the system instructions carefully:
Upon selecting Check Configuration present the Maintenance card, everything starts working as before.
I CAN'T...
If you can’t sign in your account , it may be due to one of the following reasons.
1. If you get this message: "Incorrect email or password. Try again." You have most probably entered a wrong email or password. If you have forgotten your password, you must ask for a new one in the account’s homepage.
2. Sometimes the problem is due to the fact that the “Caps Lock” key has been pressed in the keypad.
3. If you are a Super User you will receive a message of suspended account. In this case, the Owner must enter the system and unblock it in the "Account/User rights" tab. The order of the subscribed users can be reorganized by dragging and dropping their names.
4. If you attempt to log in more than 3 times with the wrong email/password, it will be blocked for 20 minutes. Try again after this interval.
5. Any user can log in and enter after his email has been confirmed. Confirmation is sent via a specific mail.