PROSEGUR IS TRANSFORMING

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PROSEGUR IS TRANSFORMING

Prosegur shows its commitment to innovation and excellence by embarking on a thorough transformation, intensifying the use of technology in all its business lines.

 

Strategy Framework

In 2018 Prosegur presented its 2018-2020 Strategy Plan, with the goal of continuing to strengthen its prominence in the industry via three foundations: Digitization, Innovation and Growth.

STRATEGY

 
 

Listening to customers to develop new value proposals that meet their needs.

Introducing new products to improve customer satisfaction, transform the business, yield greater margins and showcase our unwavering commitment to innovation.

 

Supporting operational excellence and the technological improvement of procedures.

Deploying the platforms and tools required to simplify management and enhance customer experience.

Reducing the weight of indirect costs.

Attracting, developing and retaining the most qualified professionals.

 

Keeping up high organic rates of profitable growth.

In Cash, continuing to grow at the same rate as in recent years, leading market consolidation.

In Security, boosting the integrated sale of surveillance and technology products.

In Alarms, boosting the value of the business by increasing the number of connections.

BREAKTHROUGHS IN 2018

 

Digitization

  • In Prosegur Security, we are developing new platforms and systems for employees and customers, anticipating their needs and working in an increasingly digital environment.
  • In Prosegur Alarms, we are developing the integration of our SMART application with the most advanced interfaces in the industry.
  • In Prosegur Cash ,we are automating customer interfaces.
  • In I.T., we are going ahead in technology infrastructure standardization, making systems homogeneous and reducing operational errors..
  • In Human Resources, we are developing candidate screening based on data analytics.
estrategia
Innova

Innovation

  • In Prosegur Security, we have developed the Prosegur on Demand application, which allows customers to request security services by the hour from their mobile device. The service will be implemented within a maximum of three hours after contracting it.
  • In Prosegur Alarmas, progress is made towards a comprehensive home security solution.
  • In Prosegur Cash, we are boosting the sale of Smart Cash solutions and added value outsourced services (AVOS).

Growth

  • In Prosegur Security, we are growing by entering new markets and boosting the integrated sale of technology products.
  • In Prosegur Alarms, double-digit growth continues while ensuring customer returns.
  • In Prosegur Cash, we have kept going in our acquisitions strategy, entering new countries and consolidating older markets.
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TRANSFORMATION PLAN

Prosegur reacts to continuing changes in the environment and the modernization requirements in the market via a Transformation Plan involving all the business lines and divisions.

ACTION AREAS IN THE PROSEGUR
TRANSFORMATION PLAN

 
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  • Making procedures simpler and more agile, reducing the execution time, through groups especially dedicated to improving customer, employee and supplier procedures.
  • Simplifying the technology footprint, making the critical systems for each of the businesses more robust, modern and better integrated with one another.
  • Developing new opportunities and testing new innovation models, using and maximizing all the existing internal and external capacities.
  • Keeping all the parts of every business, adapted to market innovation demands and building on opportunities and synergies.
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  • Supporting all collaborators in the transformation process by using new work and collaboration tools such as “agile” and “design thinking”.
  • Fostering an internal culture by designing communication plans for all employees, so as to help display the new global and local goals.
  • Improving data governance by reviewing procedures and systems.
  • Reaching the same quality level in all markets.

MAJOR MILESTONES IN OUR TRANSFORMATION IN 2018

 
Robot-controlled Human Resources procedures

Prosegur in Spain has become consolidated as the first company in which the new employee registration procedure is controlled by robots without any human interaction. Also, the time needed to incorporate new employees has dropped from 48 to 24 hours. Among its sustainability measures, the company has incorporated the digital signature, doing away with the use of paper, with significant savings in terms of material resources.

New platform for real-time fleet management

Costs have been brought down by over 50 percent, with real-time monitoring of over 2,600 armoured vehicles in Brazil, Colombia, Spain, Mexico and Portugal, via IoT connections. With our new fleet management platform, we expect to save nearly USD 3 million in five years.

Optimization of collection procedures

Prosegur has continued improving the Opportunity to Cash and Procure to Pay procedures in all its businesses, with the goal of significantly reducing the average collection period from customers after providing service, making warehouse management more efficient and reducing the obsolescence of goods.

Integrated and Centralized People and Management Unit

Prosegur in Brazil has simplified payroll calculation by establishing an "Integrated and Centralized People and Management Unit" in Belo Horizonte. It has also improved the payroll calculation process, bringing the time needed for payment down from sixteen hours to just one.

Automation of management and operations procedures

The company has managed to have 135 procedures operated by robots, with an efficiency of 120,000 hours a year. By way of illustration, Prosegur Cash in Brazil has automated the end-to-end guide management procedures of one of the major banks in the country. This procedure consolidates the information from the cash bags between Prosegur's systems and the bank, improving the average time required for the operation and hence enhancing customer satisfaction.